Technical Support

Testing Support is available 7 days a week (except holidays) at varying times based on the schedule below:

Support Phone Numbers

Regular Support Hours: (606) 672-2312 (extension 5270, if prompted)

Extended Support Hours: (859) 554-5343 (leave message, if prompted)

IMPORTANT: Technical Support and Extended Testing Support will not be available during National Holidays

*Multiple staff are available during regular hours. Students are more likely to get an immediate response when calling during these hours. During extended support hours, only a single support person is available, so students may be asked to leave a message and receive a call back within 30 minutes.